Shipping policy

Shipment Method

• UPS & Fedex
• We ship to the U.S. We do not offer international shipping

Shipping Times

• Standard orders ship within 7 business days, but orders may ship the same day.
• Standard shipping is 3-7 days after shipment.
• If your products have not arrived 10 days after the date of shipment, contact the carrier or hello@healthyrootsdolls.com for assistance.
• Please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, these packages can arrive outside of the estimated timeframe.

Shipping Fees

• Healthy Roots Dolls guarantees the delivery of all orders. Orders that are lost by the shipping carrier or damaged in transit will be replaced at no cost to the customer.
• We do not guarantee the free replacement of orders that are stolen,  misdelivered or returned to sender due to an incorrect or incomplete address. These orders can be replaced if the customer pays an additional shipping fee.
• Please reach out to hello@healthyrootsdolls.com for any shipping concerns or to report an issue with your shipment.

 

MISSING/DAMAGED/STOLEN PACKAGES

We have partnered with Route to ensure that you can get 100% coverage on your order for a minimal fee (generally $0.98)!   Route will help you file a claim immediately and cover your packages. Should you deselect Route coverage we are not responsible for your package.

If your package arrives damaged notify us at hello@healthyrootsdolls.com and Route within 72 hours to file a claim.

Packages that are lost by UPS will be covered by Route insurance. We do not issue refunds on lost packages. If you have any questions about your package you can also contact UPS at their main customer service number: 1 (800) 275-8777. You will need to have your tracking number on hand when you call them, the tracking number can be found in your shipping confirmation email.

Address Change / Incorrect Address Policy

• It is the customer’s responsibility to provide the correct shipping address at checkout. We cannot guarantee that shipping address update requests will be processed after an order has been placed. If your order has been shipped, contact the carrier to update the address.
• Refunds will not be issued for orders that are shipped to the most updated address provided by the customer.
• Healthy Roots Dolls will not refund or replace orders that are returned to the sender due to an incorrect or incomplete shipping address provided by the customer. These orders can be replaced if the customer pays an additional shipping fee.

To track the process of your order

If you added your phone number or email, you will receive shipping updates after your order has been shipped.

If you downloaded the Arrive App, you can check your order status from the app.